Updates until July 2021/07/09

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The summer vacation has started and some of the participants are already back from the camp - sure with a lots of experiences after this long corona break. To find out more about the real life usage of the various functionalities of Bookacamp, we recently visited a camp on site and reviewed the checkin with a QR code scanner. Some of the adaptations below are a direct response to what we learned there.

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Demographics

Parents often get in touch to find out about the age structure of the participants in the camp. In addition to the overviews of the number of boys / girls who have already registered, Bookacamp shows the age structure in the backoffice.

Readonly access

Read access for supervisors is used a lot during the season and answers questions about participants directly in the camp, e.g. if the doctor needs emergency contact details. Read access has recently received a few optimizations that make it easier to navigate on small cell phone displays. In addition, a profile page of the participant can be called up directly in read access.

Transfer information

If parents provide individual travel information, for example because they appear earlier at the check-in, this can now be stored directly in booking and the information appears in the exports and read access. Camp leaders immediately have all the information about arrival and departure ready.

Diary

There are often incidents during the camp that the office should know about in case parents call. If noteworthy events are stored as a supervision note, there is now a diary with which you can get an overview in the morning at the beginning of the working day. With this information you will no longer be surprised by a phone call.

External access data - e.g. language test

If you want to store access data for each booking for an external tool, in order to then send them collectively to all bookings of an event, you can now find this in the booking processing view. One area of usage are language tests before the camp starts. This saves the tedious and error-prone creation of individual emails.

Payment provider Saferpay

In addition to Girosolution, Klarna Sofort, Adyen and direct debit by Bookacamp, there is an immediately available integration to the payment service provider Saferpay. Saferpay has all common payment methods in its range.

Synchronization of the booking status between travel agent and tour operator

If the travel agent and tour operator are both part of the Bookacamp network, the status of a forwarded booking can now be synchronized. This eliminates the annoying request for the booking confirmation for the agent.

Classification of supervisors

In order to structure the classification of the suitability of a supervisor, you can now find some input fields in the profile to note information about the subjective impression and suitability as a supervising person.

Autor: Mathias Methner

Link to the article

Bookacamp integrates Adyen as a payment service provider 2021/05/11

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Many Bookacamp users rely on payment service providers to make online payments as easy as possible for their customers. Bookacamp has added the European provider Adyen with its Pay by Link product to the list of connected services. Thus, all users of Bookacamp benefit automatically and free of charge from the new service provider. Adyen covers a huge list of payment systems. SEPA direct debit, Paypal, GiroPay, Visa, Mastercard and iDEAL in the Netherlands are very popular in German-speaking countries.

The integration with Adyen is done with your own settings. All you need is your own Adyen account.

Autor: Mathias Methner

Link to the article

Customers book HanseMerkur travel insurance directly in Bookacamp 2021/03/04

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Bookacamp celebrates the first insurance policy on March 2nd

After Bookacamp published the payment by direct debit in february, a month later the next big highlight follows: From now on, Bookacamp's users can offer their customers the booking of a travel insurance with HanseMerkur directly during the booking process. Bookacamp is proud to work in partnership with the HanseMerkur. The selection of insurance products is part of the negotiotion between the tour operator and HanseMerkur and they are adapted to the needs of the tour operator. The insurance products protect parents from cancellation costs, as well person and property damage.

How does it work?

After the tour operator has found the perfect products in communication with the HanseMerkur, only the agency number of the tour operator must be stored in Bookacamp. Then the tour operator decides at the push of a button whether the billing happens via direct accounting (billing directly between customer and insurer) or agency accounting (billing between tour operator and customer). Bookacamp individually determines the insurance offers for each booking during the booking process and stores them until the booking is confirmed by the tour operator. The insurance is automatically reconfirmed, so that there is only little effort for the tour operator and customer.

The integration with the HanseMerkur is now available for every tour operator and agent from Bookacamp.
If you want to learn more about the integrations of Bookacamp, please register a free demo account.

Autor: Mathias Methner

Link to the article

Bookacamp & Berlitz Germany integrate their systems 2021/01/25

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Bookacamp serves many tour operators, tour agents and event organizers as a daily tool for organizing your work and is always looking for ways to improve standard workflows. A widespread time waster arise at the interfaces to third-party systems, for example during transmission of bookings between a travel agent and the tour operator. Where in the past bookings were sent by fax, it is now possible to establish seamless integration between different providers.

System integration is now available between Berlitz Germany and Bookacamp, so that bookings can be transferred from Bookacamp to Berlitz at the push of a button and the annoying forwarding of booking data via email can be omitted. This procedure is not only more time-saving than before, but is much less susceptible to errors than copying from emails.

It works that simple:

• Bookacamp's agency system offers an option of connecting to Berlitz with a single click to activate.
• A Berlitz booking is reviewed and confirmed directly in Bookacamp by the travel agent.
• All confirmed bookings are automatically delivered through the interface to Berlitz.
• The bookings delivered are processed at Berlitz and (back)confirmed through the interface.
• Done.

The interface is immediately available to all Bookacamp users free of charge.

If you want to learn more about Bookacamp's interfaces, please register a free demo account.

Autor: Mathias Methner

Link of the article

Bookacamp Redesign

1303 updates files later 2021/01/08

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Bookacamp's birthday was in January 2015 - 6 years ago - and we are proud to have processed tens of thousands bookings for tour operators, travel agents and organizers of online and offline events. One of the success factors of Bookacamp is the constant continuous improvement of every component. We are particularly grateful for the many ideas, tips and messages that we have received from already 147 users and would like to say a big thank you for it.

A lot has happened in the 6 years. Addons and features were added and now it was time to update the entire user interface of Bookacamp. 1303 changed files, 45,213 changed and 134,964 deleted lines of source code. What an amazing number.

The new interface is more modern, looks smoother and uses the latest browser features to give both, the users of the Bookacamp Backoffice, but also the many thousands of parents, children and event participants, a special experience when booking camps and registering for events. In particular, the increasing number of users with mobile devices benefit from larger fonts and controls and better loading times.

Feel free to register your demo account and see our new user interafe in action.

Autor: Mathias Methner

Link to the article

YAGNI & KISS 2020/11/12

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Bookacamp is a software product for the (youth) travel industry and combines excellent knowledge of software development with professional knowledge of the requirements and processes of the travel industry. But there is always the question of which features and functionalities are required in which form in order to make the communication and administration of bookings / events as easy and quick as possible. Since Bookacamp was founded in 2015, we have been working very closely with product owners and pilot customers. That's nothing special - that's how agile software development works. The special thing is that the product owners are users and partners of Bookacamp themselves, i.e. the tour operators and travel agents whose requirements arise from day-to-day business. Bookacamp is very happy to receive this open input.

In order to keep an overview of all requirements, we use a ticket system. In the last 5 years, 1811 tickets have been created in this way, 94 of which are currently open in different sizes. Bookacamp uses two principles to decide which problem a ticket is going to be developed and for what there may be a different solution.

YAGNI - You Arent't Gonna Need It

Every feature and every problem solution has different characteristics and there are often dozens of ways to expand a feature. The tightrope act is to decide which functionalities will be used later and whether there is someone who needs a solution. Unless a requester exists, we often decide not to implement something at the current time and wait to see how usage develops.

KISS - Keep It Simple & Stupid

Some things are easier to do than others - but the general rule is that a simple and understandable solution is preferable to a complex and complicated one. This applies to decisions in software development as well as in the structure of user interfaces and processes.

Autor: Mathias Methner

Updates in July 2020/08/08

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June usually is a bit quieter, so major changes to processes and new features do not disturb the ongoing season. A few minor things are still worth mentioning:

• Automatic booking confirmation
  To save more time for standard processes, bookings can now be automatically confirmed by the system. The invoice is generated and sent as soon as a new registration arrives. The new feature can be (de-)activated in the settings menu as required.
• Minimal event registration
  For free (information) events it can be useful to keep the hurdle for registration as low as possible. This minimal registration only requires the name and e-mail of the applicant.

Updates of June 2020/06/05

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43 tickets have been closed and implemented since March. A selection of the most important innovations follows here:

• Temporary VAT reduction
  From july 1st to december 31, 2020, the federal government of Germany decided to cut 3% on the standard tax rate and 2% on the reduced tax rate. What effects this has on the invoicing of the travel industry, whose service period often does not correspond to the invoicing period, must now be clarified. Bookacamp will make the adjustments to the software available before first of july.
• RSS - Don't miss any news
  Many mail programs and browsers have a feed reader to subscribe to news. Bookacamp's german blog now delivers the newsfeed readable for feed readers. So you don't miss any more information.
• Automatic synchronization between agency and organizer
  In order to further minimize the coordination effort between the travel agent (agency) and the organizer, the availability of the free spots can now be automatically synchronized in the background. The current cycle is 1x on the hour.
• Yes / No answers with consent
  It happens, that information is important when booking. An example is the question of whether a child can swim or can participate in certain sports. Consent has been expanded to request a decisive answer on the last page of the booking process.
• Various options per session
  Among other things, it is possible to decide per session, whether information about the t-shirt size or class level of the participant should be obtained. All in all, it is worth looking at the entire Expert Mode tab when creating a session to get to know Bookacamp's high degree of customization.